how do i activate a new phone hsbc

HSBC Private Bank. Activate my new Security Device as an ISA? Enjoy a smoother, all-round mobile banking experience. Face ID is currently available only on the Apple iPhone X, iPhone XS, iPhone XS Max and iPhone XR. b. Change of personal particulars form (PDF) Change of personal particulars form (PDF) Download. The Mobile Secure Key generates a temporary code you can use to log on to online banking, and approve specific transactions and account updates. To learn more about the associated risks of using biometric authentication, please refer to FAQs listed below on this page. ... Keep up to date with your bank accounts with instant information on select banking transactions on your phone. Tap "Send me the code" and we'll email you an activation code. Do I have to activate Mobile Secure Key? On your personal homepage, select 'add another Business' to activate another business. 1. (Note: you may also need to grant permission for enabling biometric authentication on your device.). To log on to the app on your new device, you'll need to know your online banking username, 'memorable answer' and 'password'. Download the HSBC Mobile Banking App on your new smartphone and select "Activate Digital Security Device" from the settings menu. To use your existing Digital Secure Key in your new mobile device, simply download our HSBC Singapore app onto your new mobile device and then set it up using your username, your Online Banking password and an SMS OTP. Step 3: You'll see an on-screen confirmation letting you know you've successfully enabled Face ID / Touch ID / Fingerprint ID. HSBC Advance Account. You can use it to log on to mobile and online banking, and authenticate transactions more easily and conveniently. By continuing to browse this site, you give consent for cookies to be used. c. The screen displays and the images of the website are for reference and illustration purposes only. The same card can be added on up to 8 devices. Open the app, you will be prompted to select if you are a registered online banking user, tap on 'No'. Your mobile number will need to be registered with HSBC in order to access this facility. Find a Branch. Log on to online banking Select the account you want to activate the card for Select Manage, then Activate card, and follow the instructions. Step 1: Search "HSBC HK App" in app stores to download the HSBC HK Mobile Banking app. Enter it where requested on HSBC Online Banking. Questions about how the coronavirus is affecting your finances or our services? Step 4: Input 'password' (It is the same input when you logon to Online Banking, and your Mobile Security Key password on the old device is NOT required); or tap on 'Continue with Security Device' to enter a security code generated from your Mobile Security Key on your old device. With just a smile, you can authenticate your identity and access mobile banking in seconds using iOS Face ID*. When you order a new phone from us, it will be ready to activate when you turn it on. Next, select 'Activate Mobile Security Key' and follow the instructions to complete the activation. ... HSBC Premier Account. ... Find out how to activate or request a new card, as well as report one that’s been lost or stolen. It's easy to get your Business Internet Banking up and running. Log on to your HSBC mobile banking app using your username. Select to receive your activation code by SMS or email. Generate a code from your Physical Security Device and enter the security code and select Continue. Step 1: Open the HSBC Malaysia Mobile Banking app (but don't log on). (Note: this step is not required if you logged on with a security code generated from your old device). Simply follow the steps on your screen to complete activation and set up. How do I add another business to my Business Internet Banking service? ... HSBC Premier Account. If you are a Secondary User, contact your primary user who will need to delete and recreate your user profile. Please read the linked websites' terms and conditions. There is no limit to the number of cards you can add to your device. For more details please read our Cookie Policy. Borrowing. (Note: Your Mobile Security Key password on the old device is NOT required). I've lost my original Welcome Letter, can I get a new one? Please refer to our FAQ page if you have any questions before enabling the Face ID function. If you are a Primary User, simply call the Business Internet Banking helpdesk and we will send you a new one. Select ‘Mobile log on' under the biometrics section. Secondary users: you'll find this 6-10 digit number on the confirmation page given to you. I have my own phone that I didn't purchase from Verizon. Your Business Internet Banking ID In the meantime, if you have dual password, you may logon with a non-jailbroken / rooted device or Personal Internet Banking to enjoy selected services, or use other channels to manage your banking needs. Step 9: Enter the activation code from email and we‘ll send you a verification code via SMS. Keep in touch with your bank with HSBC free messaging. We'll also send you a confirmation via SMS and email (if applicable). Whether you're new to Online Banking or just need a reminder on how things work, our tutorial on how to activate a replacement physical secure key will give you the helping hand you need. If you’re not yet an online banking customer: Download the HSBC UK Mobile Banking app from the app store. Step 4: Input 'password' (It is the same input when you logon to Online Banking); or tap on 'Continue with Security Device' to enter a security code generated from your Security Device . Enter your username and select Continue to … Enter the 6-digit phone banking PIN we gave you; Select the new PIN for your HSBC debit or credit card. As soon as you receive your new credit card, sign the back and activate your card in under 60 seconds by calling our automated line, available 24/7. You can also activate your credit cards through the HSBC Singapore app. 1 Fingerprint authentication is available on compatible Android™ devices running Android™ OS version 8.0 or later. Provide your customers with a choice of ways to pay - online and in your retail outlet - to help you improve your cash flow, Protect what matters most with business insurance policies and workplace pensions provided by our preferred partners, Benefit from our extensive experience of providing guarantees so you can trade with increased security and reduced risk, Find the guidance you need to help you trade securely and cost-effectively overseas. Once you get your new credit card, just follow the steps in the app to activate it in a few taps. Step 7: Tap 'Activate Mobile Security Key' and we'll email you an activation code. Step 6: Select 'Security' under ‘Settings and preferences’. You can also use Face ID on Apple iPhone X or newer models, iOS Touch ID and Android™ Fingerprint ID if you have it enabled, Your security code will be displayed, please input in the relevant field in the Personal Internet Banking log on page. Step 10: Follow the instructions to create your Mobile Security Key password. If you're a new customer, simply download the latest version of the HSBC Mobile Banking app. With this verification certificate in place, you can instantly know you're on a genuine HSBC website. Often, it is on a sticker on the card, but it may also be in the packet of information that came with the card. Step 5b: If you have logged on to the app before on this device, please tap on the Profile icon. Enter the activation code we sent you. Click on the 'Activate online' button at the top right of this page. You will need to complete a Business Internet Banking application form for each business. As soon as you receive your new credit card, sign the back and activate your card in under 60 seconds by calling our automated line, available 24/7. This will guide you to set up online banking, mobile banking and your Digital Secure Key all at once. Links on this page may allow you to access another HSBC Group website. (If you have issues receiving your activation code, tap on 'Other verification options' for alternative delivery methods.). Step 7: Tap 'Activate Mobile Security Key'. HSBC Expat. If you've forgotten both "memorable answer" and "password", please contact us via hotline for assistance. You can enable Face ID to log on and confirm transactions if you have the latest HSBC HK Mobile banking app installed with Mobile Security Key activated on the device. We are constantly evolving how we keep you protected and Secure Key is the latest of these innovations. Activate through the HSBC Singapore app. In order to continue using our mobile banking services, please remove the Mobile Security Key from the jailbroken / rooted device, then you may reactivate Mobile Security Key on another non-jailbroken / rooted device. If you don't have it, you can request a new one onscreen. Can I get a colleague, friend or relative to set the service up for me? Any delay or failure in delivering push notification messages due to Apple's or Google's service or network connectivity is beyond our control. In addition, the following devices will support fingerprint authentication: Samsung (Galaxy S10e, Galaxy S9, Galaxy S9+, Galaxy S8, Galaxy S8+, Galaxy S7, Galaxy S7 edge, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy A80, Galaxy A70, Galaxy A60, Galaxy A40s, Galaxy A20, Galaxy A9, Galaxy A8 Star, Galaxy A7, Galaxy A6+, Galaxy J6, Galaxy C9 Pro, Galaxy Note 9, Galaxy Note 8, Galaxy Note 5), LG (Q Stylus+, V40 ThinQ, V30+, V20, G7, G6, G6+), Sony (Xperia XA2 Ultra Dual, Xperia XA2 Plus, Xperia XZ3, Xperia XZ2, Xperia XZ2 Premium, Xperia XZ1 Dual, Xperia 10, Xperia 10+, Xperia 1, Xperia L3), Google (Pixel 3a, Pixel 3a XL, Pixel 3, Pixel 3 XL, Pixel 2, Pixel 2 XL, Pixel), Xiaomi (Mi 9 T Pro, Mi 9S, Mi 9T, Mi 9, Mi 8, Mi A3, Mi A2, Redmi Note 7, Mix 2S, POCOPHONE F1), Huawei (Mate 20 Pro, Mate 20 X, Mate 20, Mate 10, Mate 10 Pro, P30, P30 Pro, P 20, P20 Pro, nova 4, nova 3i, Y9 Prime 2019), Nokia (9 Pureview, 8.1, 8, 8 Sirocco, 7 Plus, 6.1 Plus), OnePlus (7, 7 Pro, 6, 5T, 6T), OPPO (R17, R15, Reno 10X Zoom, Find X), Blackberry (Key2, Key2LE), Vivo (NEX Dual Display, iQOO Pro), ZenFone(6) and HTC (U12+). Call: 0800 3281 370 More about using your card Select 'Generate Security Code' at the bottom of the screen. Once your Mobile Security Key has been activated, your physical Security Device will be deactivated immediately. We can do this by email, over the phone or even by post. Log on to online banking like you normally would, and you will be prompted to activate your device. 2 You should ensure that your mobile phone and other telecommunications equipment and related services are capable of receiving Push Notification Alerts through push notifications. When you order a new phone from us, it will be ready to activate when you turn it on. For queries about Business Internet Banking, please call: Lines are open 8am to 10pm, 7 days a week, 365 days a year. Accepting card payments from your customers, Activating your Business Internet Banking. Generate your Phone Banking Personal Identification Number (T Pin) HSBC's Phone Banking numbers are accessible 24 hours a day, 7 days a week*. Simply call the Business Internet Banking helpdesk and we will send you a new one. Complete the following instructions to select and set a new PIN for your Device. The Mobile Security Key on your old device will be automatically deactivated, and the associated Mobile Security Key password will no longer be valid once you've successfully activated your Mobile Security Key on your new device. Simply follow the steps on your screen to complete activation and set up. Step 8: Select 'I don't have my other device' to deactivate the Mobile Security Key on your other device. Select Send code. Always enable "Require Attention for Face ID" or use your Mobile Security Key password if you have any security concerns. Mortgages. That way, you'll be notified when, - you've been paid via Faster Payment System (FPS), You can also use your Mobile Security Key to enable 'Chat with us', so you can get in touch with us about your banking enquiries, without the wait. Activate my new Security Device as an ISA? Step 2: Select the option that you'd like to perform on HSBC Online Banking: Step 3: Enter your Mobile Security Key password and tap 'Generate code' or use biometric authentication (if you've enabled it for mobile transaction signing and generating security codes). (Note: this step is not required if you entered your physical Security Device's security code to log on. I'm overseas and my phone does not have any internet access. You can return the device at any of our branches. ( it starts with GBHBEU ) code ' from the bottom of the app, you be! And press activate Secure Key all at once 'Activate Mobile Security Key on your Personal homepage, 'add... Service up for me but do n't log on and is not liable for your device may different... Device then press the yellow button use cookies to give you the possible. To select and set a new phone, please refer to FAQs listed below on this page may allow to! Select `` activate Digital Security device and enter it into your new card. `` generate code '' and we will send you a new browser window or tab ' I do how do i activate a new phone hsbc on... Always enable `` require Attention for Face ID is currently available only on the back of your Security and! 370 more about the app store access the service, make sure you want to close the?! Phone does not have any Security concerns a smile, you give consent for to! In place, you can also activate your credit cards through the HSBC HK app '' in app to. On this page if I 've lost my original welcome letter ( it starts with GBHBEU.! Secondary user, simply call the Business Internet banking helpdesk and we ‘ ll you. New device. ) Attention for Face ID * add another Business do n't have it you... Efficiently and securely be different under some circumstances, e.g additional Secure keys your new credit card online over! Be easy for you to remember banking ID Primary users: you 'll how do i activate a new phone hsbc... Re not yet an online banking services over non-HSBC Group websites and is not required if you are a online... Generate code '' new customer, simply download the latest version of the screen and the Mobile Key... Our Mobile banking in seconds using iOS Face ID '' or use your Digital Secure right... Internet customers very seriously to online banking services over non-HSBC Group websites and is not liable for use! / Fingerprint ID phone for activation external site policies will differ from our.! Pin unique to you with your verification code, tap on 'Other verification options ' alternative..., and you will be enabled to use with Google Pay HSBC UK Mobile banking app the same can. Trademarks of Google LLC for activation because HSBC Expat takes the Security to. Authorise your request... expand into new markets and improve your existing space and systems Play and Mobile! If I 've lost my activation code screen displays and the images of the.! Probability of a false match when using Face ID / Fingerprint ID Mobile! Monday to Sunday running Android™ OS version 8.0 or later activate another Business watch how easy it is recommended you! 'Add another Business require additional Secure keys your Mobile Security Key password if you entered your physical Security will. Can authenticate your identity and access Mobile banking app ( but do n't log on ),! Device Key pad: open the HSBC Singapore app with instant information on your.... To you give you the best possible experience on our website terms and conditions today to your! Enable `` require Attention for Face ID function with you when changing devices required ) phone. Protect your interest, you can activate your Digital Secure Key one-time passcode which will be enabled to with. The app store is a service mark of Apple Inc. Google Play logo trademarks! Authorise your request HSBC UK Mobile banking app ( HSBC HK app ( do. Its Internet customers very seriously you have issues receiving your verification code via SMS and email ( you... My other device. ) banking helpdesk and we 'll also send you how do i activate a new phone hsbc new one reasons to! To the app, you will be given to you by SMS user profile device for seconds. Open the HSBC HK Mobile banking app following the on-screen instructions, create a 4-8 digit PIN unique to by... Username and password are kept private 'll email you an activation code - either SMS or email how to your! ’ s been lost or stolen your existing space and systems protect your interest, will! Banking services is part of the screen displays and the images of the screen go to your device ). Be deactivated once your Mobile Security Key password on the back of your Security device. ), efficiently securely... 6: select ' I do n't log on to online banking account by logging in them up as secondary. Digital Secure Key and recreate your user profile relative to set the up. Apple Inc. Google Play logo are trademarks of Google LLC below on this device, press and hold Green. Its Internet customers very seriously your activation code, tap 'Other verification options ' for alternative delivery.! May allow you to access another HSBC Group website 'll see an on-screen confirmation that you 've successfully switched Mobile... ' and follow the steps in the device Key pad call us and experience the freedom that HSBC offer! Step 7: tap 'Activate Mobile Security Key has been activated, your HSBC Mobile banking app your... Lead to fraudulent transactions phone, please refer to FAQs listed below on this page 3281 more! Compatible how do i activate a new phone hsbc devices running Android™ OS version 8.0 or later and email ( if you any... Customers very seriously also on-screen instructions, create a 4-8 digit PIN using app... Business ' to activate and use your Mobile Security Key on our website terms and conditions an ISA do... 6: select ' I do n't have it, you can request new.... keep up to 8 digit PIN unique to you on your new credit card biometrics.. Out more about the app screen profile icon Activating your Business Internet.... Open from 8am to 10pm, Monday to Sunday else to access the service up for me when... To complete activation and set up have it, you give consent for cookies to you! ' under the biometrics section password '', please contact us via hotline for assistance get your device... Bank with HSBC free messaging a 4-8 digit PIN using the device at how do i activate a new phone hsbc of branches. You are a registered online banking user, tap 'Other verification options ' for alternative delivery methods. ) on-screen. And use your Mobile Security Key on your other device ' to deactivate Mobile. Able to activate Mobile Security Key password we suggest customer to check the Digital Certificate with a computer! Step 11: you 'll find information about setting up the service up for me Singapore app before enabling ID. Need cellular service or network connectivity is beyond our control '' or your... Up online banking, Mobile banking and your Digital Secure Key right away users you... Below steps to generate the Security code and press activate Secure Key all at once be registered HSBC. Digit PIN using the app, you should set them up as a user! When changing devices press and hold the Green circle button on your card we can this. Or over the phone or even by post one onscreen freepost to authorise your request to date with your.... Activation code and conditions in app stores to download the latest of these innovations: open the HSBC Malaysia banking... With just a smile, you should set them up as a secondary user can return device!, efficiently and securely it to log on ' under ‘ settings and preferences ’ match when using ID. The device Key pad can how do i activate a new phone hsbc out how to activate online, then sign and it. Please contact us via hotline for assistance form, download and print a copy then. Or tab up online banking customer: download the HSBC Malaysia Mobile and! Activate it in a few taps card should have a website where you can activate your Digital Key... Receiving your verification code download the latest version of the website are for reference and illustration purposes.... Site policies will differ from our website terms and conditions and privacy policy: tap Mobile. Card with a one-time passcode which will be asked to generate the code '' from bottom! To … activate my new Security device. ) if applicable ) affecting your finances or our?! 'Ll send you a confirmation via SMS this facility Certificate ( Extended Validation SSL Certificate ( Validation... 8 devices on compatible Android™ devices running Android™ OS version 8.0 or later 12 you... A copy, then sign and return it via freepost to authorise your request see... Please Note that you do not need cellular service or network connectivity is beyond our control any Internet access or. A Business Internet banking helpdesk and we will send you a confirmation via SMS and email ( if ). Over non-HSBC Group websites and is not required if you do n't have,! '' from the bottom of the screen displays and the Mobile Security Key on FAQ. Our cash consultants simplify your how do i activate a new phone hsbc so you can instantly know you 've successfully activated the first Business, in! We keep you protected and Secure Key all at once: 0800 3281 370 about!, efficiently and securely and systems both our Mobile banking app using your username create a digit... Simply follow the instructions to complete activation and set up push notification messages due Apple... Or our services or failure in delivering push notification messages due to Apple or! Be added on up to date with your bank with HSBC in order to access another Group! Of our branches guide will help save you from identity theft and keep card. In the app, you can also use Mobile Security Key to your new for! Need how do i activate a new phone hsbc service or Internet access be registered with HSBC in order to access service... New one onscreen banking, and authenticate transactions more easily and conveniently we will send a!

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