Available brittany-ferries.co.uk refund uk code & promo codes are waiting for you. I don't want to have to book - and pay for - another ticket, either with Brittany Ferries or any other operator if that's at all possible. ". Chased through direct ferries after being told by Brittany Direct had to speak to their trade support team. You are entitled to compensation of 25% of your ticket price, for that part of the affected journey, if your service is delayed for at least: If the delay exceeds double the time set out, the compensation shall be 50% of the ticket price. Brittany Ferries in refunds dispute over Covid cancellations. Read about our approach to external linking. Peak holiday season is only getting into full swing yet already the travel arrangements of some 6,000 passengers have been disrupted after Brittany Ferries cancelled its Cork to Roscoff and Santander routes. Customers claim Brittany Ferries is deducting payments for ‘impossible’ sailings Company denies policy amounts to ‘pay balance or lose deposit’ for cancelled crossings Thu, May 7, 2020, 12:05 However, no overnight accommodation has to be offered, or costs reimbursed, where the cancellation is caused by weather conditions endangering the safe operation of the ferry. Reviewed 13 March 2015. This is not a review of any of their ships it is a review on their terms and conditions. Welcome to Brittany Ferries. Reply from Brittany Ferries. The mid-air walkways saving endangered animals. Legal facts to consider before registering your dispute, Top benefits of booking a package holiday, Top tips for booking with confidence this year, COVID-19: Country listings, FCDO travel advice and UK inbound border entry rules guide, One hour for a journey of duration four hours, Two hours for a journey of duration between four and eight hours, Three hours for a journey of duration between eight and 24 hours. Eight ferries have been laid up in French ports since the firm stopped its services. Compensation The firm said its arrangements for passengers to take an alternative route during the strike between Calais and Dover would stay in place until Thursday. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. The United Kingdom is taking steps to help stop the spread of COVID-19. This compensation isn’t payable where the delay was caused by weather conditions endangering the safe operation of the ferry or by extraordinary and unavoidable circumstances that hindered the sailing. Anyone else is advised to book before arriving at the port because "sailings may be limited". Brittany Ferries has outlined a series of changes to its schedules, in response to the on-going Coronavirus crisis. Please note: Our website no longer fully supports IE11, as such you may encounter issues using our website, please try an alternative browser such as Google Chrome, Mozilla Firefox, Microsoft Edge (Windows) or Safari (Mac). A spokesman said a majority of crew members voted on Sunday to accept a deal from the firm which has lost money for the last three years. VideoThe 'tuk-tuk ambulance' helping Covid patients, Deaths mount in Gaza as UN meeting begins1, Vaccine passports inevitable, says airport boss2, 'The priceless statues I saw covered in dust and dirt'3, Tom Cruise signs shirts for Covid-hit football club4, US climate envoy criticised for clean tech optimism5, The Israel-Palestinian conflict explained6, Taiwan orders toughest curbs amid Covid spike7, Tiger's eye saved in 'world first' operation8, Israel-Palestinian conflict claims fact-checked9, PM condemns 'shameful' anti-Semitism in video10. If your ferry operator expects your departure to be cancelled, the operator should inform you as soon as possible. The ferry operator must pay compensation within one month of the submission of a substantiated claim for compensation. Building & Renovation. Re-routing or reimbursement Six hours for a journey of duration of over 24 hours. 287 talking about this. Brittany Ferries sailings are to resume on Tuesday after a deal is agreed with staff who went on strike. Brittany Ferries has cancelled all … © 2021 BBC. I contacted Brittany ferries about a refund (£430) I am on my fifth email about a refund just not getting anywhere. "The company has worked hard to negotiate an agreement with the unions which achieves the cost savings and productivity improvements that we were seeking, as well as removing the prospect of any further strike action. The UN Security Council is holding an emergency meeting as mediators try to broker a ceasefire. Netanyahu says strikes to 'continue at full force', Vaccine passports inevitable, says airport boss, What economists got right (and wrong) about Covid, 'The priceless statues I saw covered in dust and dirt'. Brittany Ferries, which has now suspended passenger services until June 15, also says it is offering "enhanced flexibility" for passengers booked to travel but who wish to cancel after that date. 1) All persons (including UK nationals and residents) arriving in the UK from outside the common travel area must provide proof of a negative COVID-19 … You can call Brittany Ferries at +44 175 264 8000 phone number, write an email, fill out a contact form on their website www.brittany-ferries.co.uk, or write a letter to Millbay, Plymouth, Devon, PL1 3EW, United Kingdom. The information collected on this form is recorded in Brittany Ferries contact management platform for the follow-up of contacts with customers. Cancellation charges are based on the period of notice given to Brittany Ferries before scheduled outward travel date. You can also access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. UK Sunday May 24 2020, 12.01am BST, The Sunday Times. Video, The 'tuk-tuk ambulance' helping Covid patients, Tom Cruise signs shirts for Covid-hit football club, The Israel-Palestinian conflict explained, Taiwan orders toughest curbs amid Covid spike, Tiger's eye saved in 'world first' operation, Israel-Palestinian conflict claims fact-checked, PM condemns 'shameful' anti-Semitism in video. the online function was in progress then just lost so no alternative but to call on the phnone, 38 minutes to be put through to an advisor. If customers doesn’t wish to amend their sailing, they can have a credit note for future travel, valid for 2 years (one voucher per sailing in the booking will be issued). A choice of routes to France and Spain that save you miles of driving and award-winning on board service ensuring you are on holiday from the moment you drive aboard. Where a sailing is cancelled and an overnight stay becomes necessary, your ferry operator should offer you accommodation free of charge, if possible. Meals and refreshments Promotional bookings. If your ferry is expected to be cancelled, you should be provided with free snacks, meals and refreshments in relation to the waiting time. Building & Renovation. - See 3,227 traveler reviews, 821 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Re: Refund by application A few weeks I had to cancel a crossing and Gite booked for last week, and although a couple of days beyond the deadline, as I am a regular customer, they allowed a refund and sent it to the card used, less the admin fee. There will also be fewer off-peak sailings "to match demand" and the threshold in which staff will get a profit-related bonus will be reduced. Important to note ABTA tip 551311 Brittany Ferries and refunds for cancelled trips Brittany Ferries, which has cancelled all sailings up to May 15, has confirmed it will give refunds to passengers who have had their crossings cancelled during the confinement period if they choose not to take up their offer of a credit note valid for two years. View our current holiday terms and conditions. Martine Jourdren, group managing director, said: "Whilst this strike has caused immense disruption for our customers, for which we are very sorry, we could not continue with a situation whereby 24-hour strikes were being called at a moment's notice. ©Copyright 2021 All Rights Reserved ABTA, Please note: Our website no longer fully supports IE11. Still waiting refund after 6 weeks. How do you convince people to have babies? Tens of thousands of passengers were affected by the action which hit the firm's ferries from Portsmouth, Poole and Plymouth to France and Spain. However, they need only be provided if they are available or can reasonably be supplied. They Cancelled my ferries on 2/7 No offer Of a refund. Why choose Brittany Ferries? You've already flagged this. Video, The mid-air walkways saving endangered animals, The man who took the world on an adventure. Cancelled my booking going to Spain after reading the travel advice from UK gov not to travel to Spain. Accommodation When your ferry operator cancels your service, it should offer the choice of an alternative or a refund. Original booking for May 2020 was cancelled by BF and vouchers issued immediately via e mail ready to re-book, no offer of refund. This company should be ashamed of it self. . On 12 March, the French government announced steps to protect its citizens. The point is my trip was cancelled by Brittany Ferries and I am unable to speak to anyone about it or about a refund. The BBC is not responsible for the content of external sites. Video, The man who took the world on an adventure, The 'tuk-tuk ambulance' helping Covid patients. VideoThe mid-air walkways saving endangered animals, Eurovision 2021: A joint mission to entertain, US climate envoy criticised for clean tech optimism, The man who took the world on an adventure. Registered in England No. Welcome to vouchers.guru! Directory. The BBC is not responsible for the content of external sites. Julieanne Corr. The Department for Transport suggests that reasonable refreshments for a delay of over four hours would be water or tea initially, with a snack or light meal. Read about our approach to external linking. The ferry operator is also free to look at other options, such asking you to go home, or to make your own arrangements and offering to reimburse your expenses. I just want to get Brittany Ferries/Direct Ferries to deliver either the refund or the travel credit voucher I was promised back at … The company has cancelled the route until mid-June while one of its key vessels, the Pont Avon ferry undergoes comprehensive repairs. this score is allocated as very slow to answere the phone, once through the service is very good. This will be affected by a number of factors such as the facilities in the port terminal or on board the ferry, the time of day and the proximity of the terminal to local amenities. GB. The dispute has so far affected 55,000 travellers and 4,500 trucks. It includes an end to wildcat strikes, an extra 11 hours a year working time, more multi-tasking and an end to free meals when staff are not on duty. Thanks paul. Reply. Essential information to enter the UK. We're born from a passion for Brittany & beyond. 14-03-20 Brittany Ferries confirms immediate changes to ferry schedules_EN. . 17 hours ago. They are kept for a maximum of two years and are accessible only by Brittany Ferries services. If the delay goes over eight hours, a hot meal should be provided. Brittany Ferries refund in Financial & Legal - discussions forum on Brittany, Angloinfo. Bad customer service I will not be booking with them again. Contact Brittany Ferries customer service. The firm advised on its website that anyone already booked on the Tuesday sailings should check in as normal. Brittany Ferries sailings are to resume on Tuesday after a deal was agreed with staff who went on strike. If we are unable to do so, then please write to Customer Services, Brittany Ferries, Millbay, Plymouth, PL1 3EW within 30 days of the problem occurring, quoting your booking reference. Ferry passengers (not cruise passengers) are entitled to compensation of 25% of the ticket price, for that part of the affected journey, if their service is delayed in arrival by at least: One hour for a journey of duration four hours Two hours for a journey of duration between four and eight hours ABTA Ltd, 30 Park Street, London, SE1 9EQ. My ferry has been cancelled, what are my rights? Brittany Ferries had begun to issue refunds in the last week of April for customers that wished for a refund. Terrible experience with Brittany Ferries. 6 May 2020 Pictured below is Locmariaquer, located at the entrance of the natural harbour. Refreshments should be provided even if the reason for the cancellation is bad weather. Customers were entitled to a refund under EU regulation 1177/2010 [8] however many travel companies have left people out of pocket, instead issuing vouchers which contravene this regulation. If you're dreaming of crystal clear waters, scores of islands and pretty coastal cottages, look no further than the Gulf of Morbihan, a unique combination of sea and land! When your ferry operator cancels your service, it should offer the choice of an alternative or a refund. Apply them to avail amazing discounts on the products you need. Brittany Ferries Dispute Representatives from Brittany Ferries are meeting French union officials to try to resolve a dispute which has left 500 Plymouth-bound passengers stranded. This can be on board the ferry, or ashore. Welcome Brittany Ferries UK. Deaths mount in Gaza as UN meeting begins. Brittany Ferries: I WANT A REFUND NOT A VOUCHER! Nearly 1,300 crew members staged several wildcat strikes over proposals to withdraw allowances and change working hours. The ferry operator may limit accommodation costs to €80 (approximately £66) per night per passenger for a maximum of three nights. Bienvenue Brittany Ferries France. Review of Brittany Ferries. Re-booked for Sep 2020 - cancelled by BF, re-booked for May 2021, cancelled a third time by BF. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Brittany Ferries are still operating some services to France and Spain and customers can amend their sailing to one of these, amendment fees have been suspended temporarily. 29 April 2020 Up to now the company which has cancelled all passenger sailings up to May 15 has been offering refund credit notes, valid for two years, for anyone who was booked on any of their ferries during this period. No refunds will be given for the cancellation of these fares. If this is on the day of travel, you should be informed no later than 30 minutes after your scheduled time of departure. Brittany Ferries is changing their cancellation policy for passengers who have not been able to sail during the confinement period to include refunds. I contacted A ferry who we booked with for a refund and we told Brittany ferries do not do refunds and I should get a voucher form them for the amount to use a later date I would prefer to have a refund and sort out alternative travel myself any info would be much appreciated. Expects your departure to be cancelled, the man who took the world on an adventure, the who. Operator must pay compensation within one month of the submission of brittany ferries refund dispute refund not a review of of! The on-going Coronavirus crisis on an adventure can reasonably be supplied meal should be provided if they are available can... Meeting as mediators try to broker a ceasefire these fares is very good, we! The company has cancelled the route until mid-June while one of its key vessels the! Traveler reviews, 821 candid photos, and great deals for Plymouth, UK, at Tripadvisor steps help... To re-book, no offer of a refund May 2020 was cancelled by Brittany Ferries services on Brittany,.. 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